Additional guidance to assist stakeholders in the interpretation of the twelve priority skills.
Managerial / Leadership plus Entrepreneurial skills
- Expertise combines both commercial and technical acumen.
- Ability to represent and develop tasks and work processes for desired outcomes.
Customer service / Marketing
- Ability to interact with another human being, whether that person helps them find something, choose something or buy something.
- Ability to supply their customers’ wants and needs both via face to face interactions or digital technology.
- Ability to manage online sales and marketing.
- Understanding and management of digital products.
- Ability to understand and apply core financial literacy concepts and metrics, streamlining processes such as budgeting, forecasting, and reporting, and stepping up compliance.
- Ability to manage costs and resources, and drive efficiency.
Technology and data analysis
- Computational thinking: ability to translate vast amounts of data into abstract concepts and to understand data based reasoning.
- Ability to deal with increasing mechanisation and automation of handling and computerisation.
- Ability to do work from mobile devices rather than from paper.
Communication / Virtual collaboration / Social intelligence
- Understanding the principles of creating more value for customers with fewer resources (lean manufacturing) and collaborative skills.
- Ability to critically assess and develop content that uses new media forms, and to leverage these media for persuasive communications.
- Social intelligence: ability to connect to others in a deep and direct way, to sense and stimulate reactions and desired interactions.
- Foundation skills of literacy and numeracy.
- Sciences, mathematics and scientific literacy.
Learning agility / Information literacy / Intellectual autonomy and selfmanagement
- Knowing when there is a need for information.
- Being able to identify, locate, evaluate, and effectively use and cite the information.
- Ability to discriminate and filter information for importance.
- Ability to do more with less.
- Ability to develop a working knowledge of new systems in very little time to fulfil the expectations of a job.
- Ability to work without direct leadership and independently.
Environmental and Sustainability
- Ability to focus on problem solving and the development of applied solutions to environmental issues at local, national and international levels.
Design mindset / Thinking critically / System thinking / Solving problems
- Ability to adapt products to rapidly shifting consumer tastes and trends.
- Ability to determine the deeper meaning or significance of what is being expressed via technology.
- Understanding how things that are regarded as systems influence one another within a complete entity, or larger system.
- Ability to think holistically.